Technical Handyman

POSITION PURPOSE

The objective of this role is to oversee the technical corrective and maintenance services while ensuring compliance with SLA requirements. The individual will provide technical support to the staff and enhance communication and reporting to the client. Shift work may be required as necessary.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. The Handyman is accountable for all maintenance and corrective tasks, ensuring they are completed within the SLA timeframe and adhere to the highest standards of quality and efficiency.
2. The Handyman is tasked with executing all technical services assigned to him, in alignment with his skill set and qualifications.
3. The Handyman is responsible for supporting the maintenance team and his direct supervisor. This support includes:
   a) Daily follow-up on all outstanding work orders with the support staff
   b) Reporting any unsafe conditions to his supervisor
   c) Performing all tasks in accordance with OHASA regulations
   d) Ensuring timely completion of all tasks or providing feedback to the supervisor regarding any delays and the revised completion date
   e) Submitting all hard copies of completed tasks or digital reports as required.
4. The Handyman is responsible for meeting target deadlines and reporting requirements.
5. The Handyman will ensure that all tools and equipment assigned to him are securely maintained and not misused.
6. The Handyman will consistently adhere to established processes and policies while executing all tasks and following instructions.
7. The Handyman will provide all necessary documentation, whether in hard copy or digital format, upon completion of any task to verify the quality and completion of the work performed.
8. The Handyman is tasked with collaborating with the L’Oréal support team to achieve cost efficiencies, enhance turnaround times, and ensure that Broll provides the client with consistent updates regarding completed and pending tasks.
9. The Handyman is expected to participate in team meetings to address concerns and enhance service delivery.
10. The Handyman shall adhere to all company policies and procedures while performing his or her responsibilities.
11. The Handyman will respond to all reasonable requests from the direct reporting line as needed.
12. The Handyman is accountable for executing all technical duties and following instructions from the direct reporting .structure, provided that such instructions fall within his or her qualifications and do not violate any OHSA regulations.
13. The Handyman is mandated to consistently don the Broll personal protective equipment (PPE) provided to him or her, thereby ensuring clear identification as a Broll employee. Adherence to the appropriate PPE at all times is essential for compliance.

PERFORMANCE MEASUREMENTS
The Service Level Agreement (SLA) established with our client will serve as a benchmark for performance evaluation, supplemented by feedback from clients and all relevant support personnel.

Key Performance Indicators (KPIs) will be determined by:

1. Timely and effective feedback to the support team
2. Adherence to SLA requirements, including open work items and those not completed within the designated timeframe
3. Results from audits and subsequent actions taken
4. Client feedback and any complaints received
5. Management of administrative tasks
6. Efficient execution of directives
7. Support within the team and self-management of duties
8. Proactive initiative

EDUCATION/CERTIFICATION/RECORDS:
Completion of Grade 12,
Possession of a valid driver’s license,
No criminal history

REQUIRED KNOWLEDGE:
Proficiency in computer skills, familiarity with IT management systems, reporting capabilities, and understanding of meeting protocols.

EXPERIENCE REQUIRED:
A minimum of two to three years of prior experience in the facilities maintenance sector.

SKILLS/ABILITIES:
Highly organized and detail-oriented.
Strong attention to detail and accuracy.
Collaborative and willing to support colleagues.
Exceptional communication skills.
Administrative proficiency.
Reliable and dependable.
Advanced computer skills.
Adaptable and flexible.
Strong interpersonal skills.
Competent in using a PC, calculator, and other standard office equipment.

Technical Handyman: Your Key Resource for Smart Home Troubleshooting and DIY Technology Repairs

Is your smart thermostat acting up once more? Is your home theater system glitching at the most inconvenient moments? Or is your Wi-Fi connection proving to be unreliable? Such technological issues can be quite frustrating and can waste your precious time! Introducing the “Technical Handyman”—a skilled individual ready to address tech-related challenges with DIY knowledge. This article will guide you in becoming that expert! We will delve into common smart home problems, essential troubleshooting methods, necessary tools, and when it is advisable to seek professional help.

Recognizing Common Smart Home Issues

While smart homes provide numerous advantages, they can also pose various challenges. Let us explore some typical problems you may face.

Wi-Fi Connectivity Issues

Is your Wi-Fi signal failing to reach every corner of your home? This is a frequent issue! Physical obstacles such as walls and appliances can hinder the signal. The placement of your router is vital; consider moving it to a more central location. Additionally, other electronic devices can interfere with your Wi-Fi signal—microwaves, for example, can disrupt connectivity. A straightforward initial step is to reset your router: unplug it, wait for 30 seconds, and then reconnect it. Ensure that all connections are secure. Utilizing Wi-Fi analyzer applications can assist you in evaluating signal strength. Well-known router brands include Netgear, TP-Link, and Linksys.

Smart Device Compatibility Issues

Have you ever faced a situation where a smart bulb fails to connect to your smart hub? Different devices often operate on various protocols, such as Zigbee, Z-Wave, and Bluetooth. Older devices may not be compatible with newer technologies. It is crucial to keep the firmware—the software that powers your devices—up to date, as outdated firmware can lead to compatibility problems. Additionally, it is important to confirm that devices from different manufacturers can communicate effectively; sometimes, compatibility issues arise.